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Returns and Exchanges

At Star Cufflinks we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 30 days to change your mind on any of your purchases from this website. We do not except returns for items that have been engraved.

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras. 

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they are received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors. 

You should return it to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs.

Returns address: 
Silver Trend (uk) Ltd
Causeway Farm
Swinefleet
Goole East Riding of Yorkshire
DN14 8DZ

Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), this additional amount is not refundable. 

Exchanges 

If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.