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Delivery Information

Please note all our products are delivered via The Royal Mail.

Delivery methods that are available are:

Second Class Delivery 3 - 5 working days (£1.89)

Royal Mail First Class 1 - 2 working days (£3.49)

Royal Mail Next Day Delivery By 1pm (£6.99)

Royal Mail Saturday Next Day Delivery By 1pm (£12.99)

All deliveries excluding next day are designed to fit through you letter box, so you don't have to be in to sign for them :)

1. Delivery Notifications

You will receive an email at the address you have specified, when your order has been despatched.

2. Delivery timescales
 

Orders placed before 1pm are typically dispatched on the same day. Any orders placed after 1pm on a Friday will be shipped on the following Monday (excluding Bank holidays). All orders are dispatched via Royal Mail unless you select another postage option. Orders received just after 1pm are also often despatched the same day although this is not guaranteed.

We do not currently open weekends or public holidays. Orders received on these days will be despatched the next working day within the delivery timescales as above. 


In the event of a delay, we will contact you either by email or telephone to inform you of this.


2.1 International deliveries

All international deliveries are posted Airmail via Royal Mail. Below is an approximate time frame for all international deliveries. 

  • Western Europe within three working days
  • Eastern Europe within five working days
  • the rest of the world including the USA and Canada in five to seven working days. 


3. Shipping Method

All orders are dispatched by Royal Mail from the United Kingdom



4. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

5. Delivery to business addresses

We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.